Case Study: Telia Sweden achieves higher productivity and better role alignment with Avaus

Telia Finland future-proofs CVM in 8 weeks with Avaus

Telia Sweden, a telecommunications company, sought to future-proof its customer value management (CVM) organization to handle increased demands and higher output volumes. Despite piloting new martech tools, they required an external perspective to address strategic workforce planning and skill assessment. They turned to their long-time partner, Avaus, for assistance.

Avaus conducted an eight-week project using its library of best practice assets and methodologies. The solution included a standardized skill assessment, identification of productivity blockers, and recommendations for improvement. As a result, Telia Sweden achieved improved organizational productivity, better role alignment, and a plan for upskilling its team towards a more future-proofed skill profile.

Telia Finland