Case Study: NYSID automates order conversion with Avatria

Nysid cuts order conversion from 4 hours to 15 minutes a day with Avatria

The customer, Nysid, a non-profit organization, faced the challenge of a highly manual and time-consuming process for converting orders from SPS Commerce into their Adobe Commerce system. This daily task consumed hours of their customer service team's time and introduced the risk of errors. Avatria was engaged to automate and simplify this order conversion process between the two disparate eCommerce systems.

Avatria developed an automated workflow utilizing AWS S3 and AWS Lambda to process daily order export files from SPS Commerce and convert them into Adobe Commerce orders. This solution drastically reduced the manual effort required from multiple hours per day to less than 15 minutes for a single representative. The project automated over 2,500 orders, saving the Nysid team hundreds of hours each week and minimizing conversion errors.

Nysid