Case Study: AmerCareRoyal achieves faster, more efficient B2B commerce with Avatria and Emporix

AmerCareRoyal launches Emporix in 3 months with Avatria

AmerCareRoyal, a leading B2B supplier of disposable products, sought to replace its aging customer portal to drive growth and improve its customer experience. The company selected the Emporix composable commerce platform and engaged Avatria to implement a solution that would provide value-added capabilities for its customers.

Avatria led the migration to Emporix, providing architecture, project management, and engineering. The implementation was completed on budget and within three months. The results included a 70% reduction in customer service representative touches, a 25% increase in category mix, and a two-times faster returns processing time. The project was so successful it won an industry innovation award for AmerCareRoyal.

AmerCareRoyal