Case Study: Webster Bank achieves a 70% reduction in password reset requests with Avatier Password Station

Webster Bank - Customer Case Study

Webster Bank, a regional bank in the U.S. Northeast with about 3,400 employees, needed to cut down on password reset requests to its service desk while meeting strict identity-security regulations. It chose Avatier’s Password Station, integrated with Active Directory, for its quick implementation and strong security features.

Avatier implemented Password Station in just one week, and Webster Bank enrolled employees on a voluntary basis. The result was a 70% reduction in service desk password requests within a few months, with the bank citing ease of installation, ease of use, and the user interface as key benefits.

Webster Bank

Andrew Vollaro

VP, IT Service Delivery and Operations