Case Study: The Cosmopolitan of Las Vegas achieves automated onboarding of 4,500 hires and 30% fewer support calls with Avatier

The Cosmopolitan of Las Vegas Reduced their Support Calls by Over 30% with Avatier’s Self-Service Password Management and User Provisioning Solutions

The Cosmopolitan of Las Vegas, a 2,995-room luxury resort and casino with 4,500+ employees, needed to rapidly onboard staff and enforce strict regulatory controls while avoiding manual account provisioning that overloaded IT and the help desk. To address these challenges they turned to Avatier, deploying Avatier Password Management (Password Station) and Avatier User Provisioning (Identity Enforcer) to automate provisioning, terminations and password self-service.

Avatier implemented automated user provisioning and self-service password management integrated with Infinum HR, Infinium Payroll, Kronos, Agilysys Front Desk, SpaSoft and Infogenesis POS, enabling the Cosmopolitan to provision 4,500 hires during opening, reduce support calls by over 30%, and produce the reporting and auditing needed for SOX, PCI DSS and Nevada Gaming Control Board compliance. Avatier’s solution simplified permission management, lowered resource requirements and improved operational efficiency.

Cosmopolitan of Las Vegas

Kris Singleton

Chief Information Officer