Case Study: Parkland College reduces password reset calls by 60% and simplifies directory management with Avatier Password Station

Parkland College - Customer Case Study

Parkland College, a two-year community college in Champaign, Illinois with about 450 employees and roughly 18,000 students, faced an unsustainable mix of multiple Microsoft Active Directory domains, a Novell/GroupWise environment and Colleague by Ellucian while preparing to roll out Office 365. To simplify the many user IDs and passwords, the college chose Avatier and its Password Station password-management solution.

Avatier installed Password Station (Password Reset) in roughly two months, synchronizing passwords across directories and simplifying login workflows to support the Office 365 transition. The solution reduced service-desk password-reset calls by 60% between December 2015 and December 2016, cut directory complexity, and freed staff to focus on other tasks — outcomes Parkland attributes to Avatier’s easy setup and strong support.

Parkland College

Amir Kassem

Chief of Admission Officer