Case Study: Intuitive Surgical achieves automated password management and cuts account setup from hours to under 5 minutes with Avatier

Intuitive Surgical - Customer Case Study

Intuitive Surgical, a leader in robotic-assisted minimally invasive surgery with 3,900+ employees, faced growing IT support overhead as password resets and account maintenance were consuming technicians’ time. To address this, Intuitive Surgical selected Avatier and initially deployed Avatier’s Password Station to streamline self-service password management.

Avatier expanded the deployment to include Identity Enforcer and the full AIMS suite (with Compliance Auditor), integrating with Microsoft Active Directory, O365 (hybrid) and SAP to automate account setup and role provisioning. Avatier’s fast rollout delivered dramatic efficiency gains—what had taken 1.5–3 hours for a user account setup now takes under five minutes—freeing technicians for higher‑value work.

Intuitive Surgical

David Loudermilk

IT Operations Director