Case Study: ING DIRECT achieves six-month ROI and reduced help-desk costs with Avatier Password Station

ING Direct Realized its Return on Investment With Avatier’s Password Management Within Six Months

ING Direct, a U.S. online bank (~2,000 employees), needed to enforce stricter password policies and achieve Sarbanes-Oxley–compliant, cross-directory password synchronization (Novell eDirectory at HQ and Active Directory elsewhere) without increasing help desk workload. To meet this challenge they evaluated solutions and selected Avatier’s Password Station (part of the Avatier Identity Management Suite) as a self-service, secure, and user-friendly option.

Avatier implemented Password Station (with Password Bouncer, GINA and telephone reset integration) to synchronize passwords across directories, provide an auditable trail for SOX compliance, and enable web/phone self-service to cut reset calls. As a result Avatier delivered measurable impact—ING Direct realized ROI within six months, now saves more each month than its original software investment, strengthened password security, and significantly reduced help desk password inquiries.

ING Direct

Robert Weaver

Head of IT Security