Case Study: Gwinnett Medical Center achieves $1.1M+ savings and 73,845 admin hours saved with Avatier Password Station and Identity Enforcer

Gwinnett Medical Center - Customer Case Study

Gwinnett Medical Center, a 553‑bed not‑for‑profit health care network serving more than 400,000 patients annually with about 5,000 staff and 800 affiliated physicians, faced overwhelming Active Directory password reset and user provisioning requests—including 11,381 provisioning requests in Q3 2012—while onboarding 500+ new hires per year. To address this, Gwinnett selected Avatier’s Password Station for self‑service password management and later purchased Avatier Identity Enforcer for automated user provisioning.

Avatier integrated Password Station and Identity Enforcer with Microsoft Active Directory, Lawson ERP and physician systems to synchronize passwords and automate role‑based provisioning, reconciling access changes and provisioning new hires for day one. The Avatier solution cut help‑desk workload and streamlined processes, delivering greater efficiency and reported savings exceeding $1.1 million and approximately 73,845 administrative hours saved from 2005 to October 2012.

Gwinnett Medical Center

Rick Allen

IT Director