Case Study: Cox Enterprises cuts help-desk calls and boosts efficiency with Avatier Password Station

Cox Enterprises - Customer Case Study

Cox Enterprises, a leading communications, media and automotive services company with over 50,000 employees, faced an overwhelmed help desk handling more than 178,000 inquiries annually and recurring spikes in calls during overnight or weekend application migrations. To reduce incoming calls and improve user satisfaction, Cox turned to Avatier and its Password Station self-service password management solution.

Avatier’s Password Station automated password resets and self-service requests, cutting routine password-related calls, improving help desk efficiency, and increasing customer satisfaction; Cox has begun expanding the solution company-wide. By automating everyday password tasks, Avatier freed help desk staff to focus on more complex issues and reduce operating costs while delivering an intuitive, seamless experience for end users.

Cox Enterprises

Vic Chandar

Director Client Operations