Case Study: Large Retail Company achieves 90% reduction in help-desk password tickets with Avatier Password Station

A Large Retail Company’s Help Desk Ticket Volume Reduced by 90% With Avatier’s Self-Service Password Reset Solution

Large Retail Company, a public retailer with over 5,000 employees and seasonal peaks, faced high help-desk loads from frequent password resets, high turnover, and the complexity of two concurrent Active Directory environments. To address these challenges they selected Avatier’s Password Station to streamline account enrollment and password management.

Avatier implemented Password Station—integrating it with both Active Directory instances, synchronizing multiple accounts, and enabling self-service enrollment with a simple UI—completing the deployment in under 45 days and enrolling over 5,000 users. The result: help-desk password requests dropped by 90% (to just one or two per week), faster rollouts for new systems, and reduced administrative burden. Avatier’s solution delivered measurable operational and support-cost improvements.