Case Study: iTSC (Information Technology Strategic Communications) achieves 90% efficiency improvement with Avast Business Managed Workplace

iTSC improves efficiency by 90% using Managed Workplace RMM

iTSC, a San Antonio–based IT and security firm serving healthcare providers in Texas and Colorado, needed to maintain HIPAA compliance and airtight network security while rapidly onboarding new microhospitals and managing ongoing threat monitoring. After evaluating RMM options, iTSC selected Avast Business Managed Workplace along with Avast NOC and Help Desk services to support continuous monitoring and rapid incident response.

Avast deployed Managed Workplace RMM plus NOC and Help Desk support, including security assessments and a support-assist feature that delivers real-time analytics, remote support, and ticket tracking. As a result, iTSC achieved a 90% increase in overall efficiency, reduced client onboarding time by two weeks, eliminated the need to hire additional technicians, and gained new business opportunities from data-driven service discovery.

iTSC

Angel F. Rosa

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