Case Study: Golden West Technologies reduces onboarding time by 70% with Avast Business Managed Workplace

Golden West Technologies reduces onboarding time by 70% with Managed Workplace RMM

Golden West Technologies, a Rapid City–based MSP that manages security, infrastructure and communications for state and local organizations across South Dakota, was struggling with time-consuming deployment and onboarding of managed security services across more than 4,000 devices and 160 servers. Technicians were spending too many hours on setup instead of servicing customers, so Golden West needed a simpler, faster remote monitoring and management solution — which led them to Avast’s Managed Workplace.

Avast implemented its agentless Managed Workplace RMM (Avast Business Managed Workplace) with an Onsite Manager and Service Plans to automate scanning, monitoring, patching and onboarding. The result: customer onboarding time dropped by nearly 70% (they can add 10 servers in a few hours vs a full day), improved monitoring/reporting that helped win new business, and enough efficiency gains that Golden West avoided adding staff, prompting a three‑year Managed Workplace renewal with Avast.

Golden West Technologies

Chris Brickey

Operations Manager