Case Study: Business Communication Systems achieves 40%+ efficiency gains with Avast Business Managed Workplace RMM

Business Communication Systems Improves Efficiency by more than 40% using Managed Workplace RMM

Business Communication Systems (BCS of NC), a managed IT and security services provider in New Bern, NC, needed a cost-effective way to scale managed security services and reduce onsite support. To address this, the company adopted Avast Business Managed Workplace (Managed Workplace RMM) from vendor Avast.

Avast’s Managed Workplace delivered remote monitoring, scripting, automation and onsite device managers that let BCS automate deployments (for example, push a 300 MB EMR upgrade to 40 machines in 10 minutes), eliminate most onsite visits (saving about 30 staff hours and nearly $2,000 in client costs per day), improve efficiency by over 40%, and win seven new customers—while enabling rapid recovery and network assessment during Hurricane Michael with support from Avast.

Business Communication Systems

Tchitchu van Barneveld

IT Director