Case Study: Absoft achieves self-healing SAP operations with Avantra

Supporting plans to deliver the future of SAP managed service powered by automation

Absoft, a leading SAP consultancy and Managed Service Provider, sought to move beyond traditional reactive maintenance for its clients' increasingly complex and hybrid SAP environments. Key challenges included a lack of real-time visibility, manual and repetitive tasks draining team capacity, and the difficulty of providing cost-effective, customized service improvements. To address this, Absoft partnered with Avantra and its intelligent observability and automation platform.

By implementing Avantra, Absoft gained end-to-end visibility and automated daily system checks, which separated operational noise from critical issues. The solution enabled self-healing automation, proactive alerting, and tailored workflows for each customer. This resulted in faster issue resolution, eliminated recurring incidents, and significantly increased team efficiency by automating manual work, allowing Absoft to deliver higher-value, proactive services.

Absoft

Robert MacDonald

Innovation and Technology Manager