Case Study: Gordon Food Service achieves faster invoice processing and major cost savings with Avantra

Gordon Food Service employs Avantra for smooth financial processes with AIOps

Gordon Food Service, the largest family-operated broadline food distribution company in North America, faced significant challenges with its financial operations. Its main issue was a lack of visibility and automation, where approximately 50 invoices weekly were getting stuck between its Ariba and SAP S/4HANA systems. This failure resulted in about 330 hours of manual investigation work each month, creating hidden costs and risks for delayed payments. To address this, GFS partnered with Avantra and its intelligent observability and automation platform for SAP.

Avantra implemented a solution featuring custom API-based monitoring and automated workflows to provide full traceability of invoices. This integration delivered proactive alerts for stuck transactions, eliminating the manual effort. The results were substantial, saving Gordon Food Service roughly 330 hours per month and $200,000 annually in people-hours. The solution also led to a 25% reduction in monthly operational costs for their SAP/Ariba function, ensuring greater reliability and efficiency.

Gordon Food Service