Case Study: UMB AG achieves time savings and higher SAP operations quality with Avantra

Creating time Automation as a time and quality builder

UMB AG, a Swiss IT service provider, faced the challenge of increasingly time-intensive SAP operations. Manual tasks like monitoring systems, evaluating SAP HotNews, and performing upgrades were detracting from strategic work. They turned to the Avantra AIOps platform to automate these processes and improve service delivery quality.

By implementing Avantra, UMB automated critical functions including SAP HotNews evaluation, kernel upgrades, and security monitoring. This solution delivered significant time savings, such as reclaiming up to 30 hours per HotNews situation and saving 2-3 hours per landscape upgrade. Avantra enabled faster system onboarding, higher service consistency, and increased transparency for customers through automated reporting.

UMB AG

Mathias Lang

Head of SAP