Case Study: BECU achieves 24x7 secure, scalable email and unified communications with Avanade Managed Services

When Email Affects The Bottom Line, BECU Banks On Avanade

BECU, a Seattle-based credit union with about 1,100 employees, $10.8 billion in assets and over 800,000 members, relied on email and instant messaging as core channels for member service. A single in‑house administrator supporting Exchange 2007, Live Communications Server and mixed conferencing/telephony solutions was overwhelmed, and the institution needed a more secure, scalable and integrated approach to meet growth and 24x7 availability requirements.

Avanade implemented a private cloud managed-services solution—taking over Exchange, Lync and MDM for roughly 1,900 mailboxes with 24x7 NOC monitoring and patch coordination—allowing BECU staff to shift from day‑to‑day support to strategic projects. The engagement improved security and operational efficiency, delivered high availability and real‑time communications, and provided the scalability and integration BECU required.

BECU

Kyle Welsh

VP of Technology Services, BECU