Case Study: BGE HOME achieves standardized, scalable operations and faster financial reporting with Avanade (Microsoft Great Plains, CRM & BizTalk)

Transformation with Microsoft Business Solutions: Great Plains and CRM

BGE HOME, a Maryland-based provider of residential and small‑commercial energy products and services and a member of Constellation Energy, operated eight distinct lines of business on disparate legacy and home‑grown systems that hindered growth, slowed financial reporting, and required manual data reentry. Facing deregulation and a need to scale, the company sought a homogeneous, integrated platform to support expansion, improve billing and customer insight, and provide timely financial reporting to its parent.

Avanade, with Accenture and Microsoft, implemented a phased deployment of Microsoft Great Plains, Microsoft CRM, BizTalk and eConnect, adopting built‑in best practices with minimal customization and going live across finance, sales and service within 18 months. The integrated ERP/CRM solution standardized processes, cut month‑end close from 7 to 3 days, reduced chart of accounts from 6,000 to 1,000 and AP vendors from 10,000 to 883, sped customer data retrieval by 25%, improved lead-to-cash flows and enabled rapid rollout of new business lines (e.g., home security) while delivering faster, more accurate reporting to Constellation.

BGE HOME

Mary Joe Barranco

Chief Financial Officer, BGE Home