Case Study: Sorgenia transforms customer engagement and improves TCO with Avanade’s Dynamics AX and MECOMS

Sorgenia transforms customer engagement with Microsoft Dynamics AX and MECOMS

Sorgenia, a leading Italian gas and power operator founded in 1999, serves 200,000 customers and operates 3.2 GW of generation capacity. As it shifted toward higher-value business customers and a leaner IT cost structure with Accenture, Sorgenia needed a more flexible, integrated customer service platform to replace fragmented legacy systems.

Accenture and Avanade implemented Microsoft Dynamics AX together with Ferranti MECOMS to deliver an end-to-end platform covering customer acquisition and care, metering, billing and credit management. The solution improved total cost of ownership, deployed 464 AX seats and 55 CRM online seats, and produced a unique, replicable model for competitive midsize utilities.

Sorgenia