Case Study: Skuld achieves streamlined customer processes and sales efficiency with Avanade's Dynamics CRM Online

Skuld streamlines its customer processes with Dynamics CRM online

Skuld, a global marine insurer, faced fragmented customer information and manual sales processes that limited its ability to grow. To support future expansion, the company invested in Dynamics CRM Online and partnered with Avanade to replace disparate workflows with a unified platform.

The new CRM provides a 360-degree view of customers and contacts, enables targeted marketing and segmentation based on centralized data, and standardizes sales activities through a structured sales process—streamlining operations and positioning Skuld for scalable growth.

Skuld