Avanade
278 Case Studies
Case Study: Service Corporation International (SCI) achieves compassionate, seamless digital customer service with Avanade
A Avanade Case Study
SCI delivers compassionate customer service with new digital platform
Service Corporation International (SCI) is North America’s leading provider of end-of-life arrangements, operating nearly 2,000 funeral homes and cemeteries across 45 states, eight Canadian provinces, the District of Columbia and Puerto Rico. To better serve grieving families and respond more quickly to customer needs, SCI needed to modernize its digital marketing and customer engagement capabilities while preserving compassionate, personalized service.
SCI partnered with Avanade to deploy a modern Sitecore-based digital platform and full suite of marketing services. The new platform gives SCI deeper insight into client families’ needs and enables a seamless, convenient and more engaging online experience, allowing the company to deliver compassionate customer service through improved digital channels.
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