Case Study: Schiphol Telematics achieves 4x faster change management and reduced costs with Avanade Application Managed Services

Schiphol Telematics Moves to Avanade to Achieve More Value Through Business Partnership

Schiphol Telematics, the telecom services provider at Amsterdam Airport Schiphol, is a small company that relies on managed services for critical Microsoft systems (Dynamics AX, SharePoint, SQL reporting). Facing the need for tighter alignment between IT support and business goals, faster functional change delivery, and lower costs without building an internal IT team, ST sought a managed‑services partner that would act as a true business collaborator rather than a mere vendor.

In 2012 ST moved to Avanade Application Managed Services, with a two‑month migration, two Avanade staff onsite and regular governance meetings. The partnership delivered lower costs and higher service quality, enabled four‑times faster change implementation (from about four weeks to one), faster hot fixes, avoidance of 5–7 FTE hires, and measurable productivity gains—totaling €8.99M in discounted five‑year benefits, a 142% ROI and payback in 6.4 months.

Schiphol Telematics

Edwin Meijer

Member of ST's Management Team