Case Study: Oil & Gas industry leader achieves improved partner service and data access with Avanade's centralized knowledge hub

Oil and Gas Industry - Customer Case Study

An oil and gas industry leader needed to break down virtual walls across its global workforce to deliver better service to partners and faster access to data. Employees in remote locations struggled to find subject-matter experts, project documents and lessons learned, making problem-solving, project work and new-employee onboarding inefficient.

Avanade implemented a centralized knowledge hub with MySite pages, Communities, improved search and social collaboration tools, so field engineers could quickly find experts, managers could access and share critical documents, and HR could streamline onboarding. The result was faster issue resolution, clearer stakeholder communication, empowered employees and easier extension of collaboration to vendors and suppliers—improving partner service and access to key data.