Case Study: Nippon Paint achieves a unified digital workplace and improved customer engagement with Avanade

Nippon Paint brings customers and partners together with Digital Workplace solution

Nippon Paint China launched a redesigned open e-commerce platform to connect customers with Nippon Paint and home-decor partners, but the new site created greater complexity for internal teams. The company needed a more robust digital workplace to simplify backend operations, enable better upsell and cross-sell, and improve both employee and customer satisfaction.

Avanade delivered a streamlined backend UI and enhanced SharePoint-based content management, centralizing assets and simplifying workflows for editing content and images. A new request-and-assignment workflow improved how customer home-design requests are captured, routed and matched to the best design partners. The result is a consistent, intuitive user experience, faster asset management, better designer matching, improved customer service, and increased retention and revenue.

Nippon Paint