Case Study: Leading Credit Information and Information Management Services achieves new market access and streamlined tenant screening with Avanade

New web solution for tenant screening helps company access new markets

A global leader in credit information and information management needed to modernize a tenant‑screening tool used by landlords and renters for credit and background checks. The legacy application suffered from a non‑intuitive UX, limited browser support, manual IT interventions, fragmented analytics, weak SEO and security vulnerabilities—issues that were causing customer drop‑outs, blocking market expansion and burdening customer service.

Avanade rebuilt the solution as a modern, web‑based SOA on the Microsoft .NET stack with SQL Server, standardized APIs, centralized business rules and a streamlined UX, while transferring knowledge to the client’s IT team. The new system lowered application abandonment, increased CSR productivity and satisfaction, reduced call volumes, improved data consistency and security (including offloading PCI data and passing penetration tests), expanded market reach through better browser support and SEO, and positioned the company for mobile and geographic growth.