Case Study: Manutencoop achieves expanded IT customer services and improved efficiency with Avanade

Manutencoop differentiates itself in the marketplace by expanding its range of IT customer services

Manutencoop, Italy’s leading integrated facility management operator for large private, public and healthcare organizations, needed to differentiate its services by modernizing internal processes and IT systems. To support a strategic, multi-year transformation, Manutencoop engaged Avanade to deliver managed services and on-site/near‑shore teams across application development, collaboration, CRM and infrastructure, with a focus on knowledge transfer, flexibility and measurable business value.

Avanade assessed and modernized Manutencoop’s application landscape, implementing Microsoft Dynamics CRM (sales automation, budgeting, B2C mobile orders and tender management), a supplier portal and a new intranet, plus ongoing application maintenance and integrations. The program automated monitoring and governance, improved CRM downstream integration and user adoption, boosted employee productivity, reduced costs and enhanced customer and supplier services, while positioning Manutencoop to extend workflows and finance/bidding applications using SharePoint.

Manutencoop