Case Study: Large Grocery Store Chain achieves 30% faster order fulfillment and improved accuracy with Avanade

Large Grocery Store Chain - Customer Case Study

A progressive food retailer serving more than 11 million customers a week faced a time-consuming online order fulfillment process with roughly 30% of customer complaints tied to incorrect orders. The company wanted to improve service quality, reduce costs of fixing errors, and create a scalable foundation to grow its online business.

Avanade delivered a Proof of Concept mobile solution—tablet apps and handheld scanners that show product images, locations, stock levels, substitution recommendations and a real‑time action log—making it easier and faster for workers to pick orders. The redesign cut pick time by about 30%, significantly reduced error rates, drove strong user adoption and is being rolled out to stores in phases, improving customer satisfaction and positioning the retailer for expansion.