Case Study: Global Energy Company reduces downtime and captures $60.3M in value with Avanade Application Managed Services

Integrated Energy Company Leveraging Avanade's Managed Services to Reduce Downtime Impacting Key Business Platforms and Applications

The trading division of an international energy company was struggling with frequent downtime and instability across its time-sensitive trading platforms and supporting applications, which caused lost revenue and limited its ability to scale. The team needed higher availability, faster incident resolution, and lower operating costs without expanding headcount.

The division outsourced 24x7 application support to Avanade Application Managed Services, gaining proactive monitoring, repeatable processes, and rapid access to specialist resources across more than 100 applications. Results included a 50% reduction in downtime incidents, a 60% decrease in average resolution time, avoidance of significant new hires, faster deployments, and increased revenue capture—IDC calculated $60.3M (discounted) in five‑year benefits, a 358% ROI and an 8.4‑month payback (about $17.1M average annual benefit).