Case Study: Globo achieves 25% operational efficiency and consolidates 10+ Microsoft vendors with Avanade

Globo adopts a strategy to consolidate Microsoft vendors with Avanade

Avanade, a digital services and Microsoft ecosystem leader, was engaged by Globo TV network after a review found its Microsoft platforms were spread across two locations and managed by more than 10 vendors. The fragmented vendor landscape increased operational complexity, reduced visibility and raised risk, so Globo sought to consolidate to a single partner to improve maturity, quality and efficiency.

Avanade’s Managed Services used a proprietary Support & Maintenance methodology and its SharePoint X‑Ray and CRM X‑Ray tools to create a precise knowledge-transfer map and consolidate 11 vendors across two states within 45 days. The engagement standardized governance with KPIs and SLAs, accelerated delivery (cutting time-to-market from six weeks to two), and is expected to yield ~25% operational efficiency gains, a 25% reduction in incidents over three years and a 30% increase in root-cause resolutions within one year.

Globo