Case Study: Global Charitable Organization achieves rapid, cost-effective scaling of CRM projects with Avanade Managed Services

Global Charity Organization Using Avanade to Cost Effectively Meet Strong Demand for CRM Tools and Applications

A global charity operating in nearly every country needed enterprise-grade CRM to coordinate its diverse services but struggled to staff and scale support. Relying on small boutique vendors and an overextended internal team, the organization could only deliver one to two net-new CRM projects a year and often faced months-long delays.

The charity engaged Avanade Managed Services to support its Microsoft Dynamics CRM platform, providing scalable on‑site and remote resources. As a result it now delivers 10–15 net-new projects annually (completed in weeks), manages twice as many CRM projects, reallocated 57% of CRM staff to other work, reduced its core team to seven, and realized a five-year discounted benefit of $24M with a 187% ROI and a 3.5‑month payback.