Case Study: Global Bank achieves $45M annual savings and 30% faster loan originations with Avanade

Global Bank Saves $45 Million Annually by Redesigning Work

A major global bank operating on five continents faced a competitiveness gap in its mortgage business because a decades-old mainframe loan-origination system required staff to manually validate every application, making the process slow, expensive and error-prone.

Avanade applied its Work Redesigned approach, migrating the bank to a Microsoft web-based Windows infrastructure, automating data validation earlier in the sales process and adding a customer mobile app so originators handle only exceptions. The redesign boosted loan-origination productivity by 30% (saving $10M), cut end-to-end processing by 50% to five days, saved $35M in licensing fees (totaling $45M annually), supported a projected rise from 700 to 1,200 loans per day, and improved customer satisfaction.