Case Study: Global Bank achieves $45M annual savings by redesigning work with Avanade

Global Bank - Customer Case Study

A major global bank operating on five continents found its mortgage competitiveness undermined by a decades-old mainframe and a manual loan-origination process that required staff to validate every application—an expensive, slow and error-prone workflow that delayed settlements and hurt customer satisfaction.

Working with Avanade, the bank redesigned work by automating data validation in the sales channel and customer mobile app and migrating to a Microsoft web-based Windows infrastructure. The redesign boosted loan-origination productivity 30% (saving $10M annually), cut licensing costs by $35M, halved time from application to settlement to five days, and supported growth from 700 to 1,200 loans per day while improving accuracy and customer experience.