Case Study: Global Bank achieves $45M annual savings and faster loan origination with Avanade

Global Bank - Customer Case Study

A global bank was hampered by a slow, error-prone, and expensive loan origination process that required staff to manually validate every application, causing delays, higher operating costs, and declining customer satisfaction that weakened competitiveness.

Avanade delivered an end-to-end loan origination system that automated data verification, moved checks into the sales process, and migrated processing from mainframe to PC. The redesign streamlined operations, cut rework, improved staff productivity and customer turnaround times, and delivered roughly $45 million in annual savings while boosting customer satisfaction and loyalty.