Case Study: French Heating & Air Installation achieves 15–20% productivity gains and 75% less routine office time with Avanade mobile solution

French Heating & Air Installation - Customer Case Study

A French heating and air-conditioning installer relied on paper job sheets that technicians had to pick up and return daily, which slowed service, made rescheduling difficult, and limited improvements in customer experience.

Avanade, Accenture and Microsoft redesigned processes and deployed a custom service app on mobile devices to connect field technicians, office staff and customers. The mobile solution made technicians faster and more flexible, freed customer service reps from routine paperwork, and delivered productivity gains of 15–20%, 75% less time on routine office tasks and 67% fewer trips to the office.