Case Study: Flight Centre Travel Group accelerates digital transformation and unifies CRM and ERP with Avanade

Flight Centre’s digital transformation accelerates

Flight Centre Travel Group, a global travel agency with more than 30 brands and about $20 billion in transaction value, wanted to modernize how it interacts with travelers by combining technology with the human touch. The company needed to systemize and scale customer interactions worldwide and gain better insight into customer behavior to improve sales and service management.

Avanade implemented a cloud-based solution built on Microsoft Dynamics 365 that unifies CRM, ERP and Office 365 and adds analytics, AI, machine learning and mobility. The scalable platform gives Flight Centre richer customer insights and streamlined sales and service processes, helping agents connect with and serve travelers more effectively.

Flight Centre Travel Group