Case Study: Global Electronics Company achieves 94% faster data access and 96% forecast accuracy with Avanade

Electronics Company supports strategy shift with digital workplace and customer retention climbs

A global electronics company with about 50,000 employees in over 100 countries is moving from selling imaging products to delivering imaging services and solutions. That shift demanded a deeper, 360° view of customers, but European operations were fragmented across more than 14 incompatible CRM systems, undermining service, sales and insight.

Avanade consolidated those systems into a single Microsoft Dynamics CRM platform with role- and task-specific intelligent dashboards and near‑shore/off‑shore support, then expanded the rollout across Europe and Asia Pacific. The solution cut time to find data by 94% (from 4.5 hours to 15 minutes per week), raised forecast accuracy to 96%, improved customer retention and service, and laid the foundation for a broader digital workplace.