Case Study: Pacific Specialty Insurance Company achieves data-driven digital workplace transformation with Avanade

Data and analytics is key component to Pacific Specialty’s digital workplace transformation

Pacific Specialty Insurance Company, a national leader in motorcycle, personal watercraft and residential property insurance, needed to modernize its technology to support growth and better understand customers. Its legacy data environment was fragmented and manual—business users relied on IT for reports, departments kept isolated datasets, and platform updates for new products could take up to two months—limiting the company’s ability to respond to changing policyholder needs.

Avanade built a cloud-based Azure data and analytics platform that integrated on‑premises and SaaS systems, introduced Microsoft Power BI for self‑service analytics, and delivered process mapping plus change‑management and training. The result is a consolidated, governed view of customer and policy data, faster, self‑service reporting, improved product development and forecasting, and a culture shift toward empowered employees and better customer engagement.

Pacific Specialty Insurance Company

Jim P. Lee

Chief Information Officer