Case Study: Continental AG achieves faster Office 365 adoption with Avanade chatbot solution

Continental AG empowers new workplace experience with chatbot

Continental AG, a leading automotive supplier with 235,000 employees in 50+ countries, needed a simple way to support adoption of Microsoft Office 365 without overloading limited IT resources. The company wanted to reduce user confusion, answer common questions, and provide self-service options like creating SharePoint or Teams sites, making the transition to new collaboration tools easier and faster.

Avanade helped Continental AG deploy a chatbot solution using its CuriousBot accelerator, enhanced with text analytics, translation, and other cognitive services and tailored to Continental’s brand. The chatbot now handles employee questions through intranet web chat, delivering immediate answers and reducing service desk demand. The flexible subscription model is helping save time, effort, and costs associated with onboarding users to the new workplace experience.

Continental

Florin Cepanariu

Head of Corp. Infrastructure First Level Support