Case Study: Global Communications Software Providing Company achieves Big Data-driven innovation at the edge with Avanade

Communications Software Provider unleashes the power of Big Data to drive innovation at the edge

A global communications software provider partnered with Avanade to unlock the value in its growing volumes of data and drive “innovation at the edge.” The company needed to turn disparate, high-volume data into actionable insights to reduce costs, improve customer service and provide better visibility into business metrics across multiple layers.

Avanade delivered a cloud-based big data and analytics platform using Microsoft technologies—SQL Server 2012, Hadoop connectors and clusters, Azure storage, Office 365, PowerPivot/PowerView, Excel Services and SharePoint—to centralize reporting and provide deep, Excel-like drilldowns. The solution exposed mistaken expenses, informed support and product decisions that save millions, enabled new customer offerings and in some cases doubled sales and satisfaction by leveraging social streams, call records and web logs for improved forecasting and customer insight.