Case Study: Jacobs achieves enterprise-wide account and opportunity management with Avanade

CH2M HILL - Customer Case Study

CH2M HILL, a global engineering and project-management firm with 12 largely autonomous business units, faced fragmented business-development tools that created data silos, redundant work, and slow, costly aggregation of opportunity information. With as many as 20,000 opportunities and 5,000 pursuits a year, leadership needed a single enterprise platform and common metrics to improve forecasting, coordination, and account management.

CH2M HILL engaged Avanade to deploy Microsoft Dynamics CRM 4.0, tightly integrated with the company’s Office, Outlook, SQL Server and SharePoint environment, and customized to support lead, account and opportunity workflows. The result was a centralized 360-degree view of clients, faster user adoption, better forecasting and resource decisions, improved cross-sell/up-sell effectiveness, reduced data silos and lower total cost of ownership—enabling scalable, consistent business development across the firm.

Jacobs

Mark Lasswell

President and Group Chief Executive, CH2M HILL