Case Study: Azul Air Lines achieves faster time-to-market and improved sales forecasting with Avanade Managed Services

Avanade supports the expansion of Azul Air Lines through the implementation of Managed Services

Azul, Brazil’s third-largest airline by passengers and the carrier with the widest domestic network, faced rapid growth and international expansion that outpaced its existing IT capabilities. The airline needed a more complex, flexible Microsoft-based infrastructure and stronger technology support for cross-selling (lodging, car rentals) and dynamic sales campaigns driven by variable pricing.

Avanade restructured its Managed Services from a technical support model to a business-management-focused approach and implemented an end-to-end management layer for integrated planning, forecasting and campaign support. The change accelerated time to market for promotions and campaigns, improved sales forecasting and operational efficiency—helping Azul respond faster to competition, realize direct cost savings and reduce empty seats on flights.

Azul

Christian Delamare

Business Solution Coordinator