Case Study: Delta Air Lines improves in-flight customer experience and boosts onboard sales with Avanade's Mobile Airline Platform

Avanade Mobile Air Line Platform helps Delta Air Lines improve the customer experience

Delta Air Lines sought to equip its in‑flight workforce with tools to boost productivity, streamline operations and deliver more personalized customer service across its global network of flights. The challenge was to enable new ways of working for more than 21,000 flight attendants to improve on‑board service and create revenue opportunities without disrupting operations.

Avanade, with Microsoft, AT&T and Nokia, implemented the Avanade Mobile Airline Platform—combining Microsoft Dynamics for Retail and Avanade’s Connected Store—delivered on Nokia Lumia devices using Wi‑Fi and AT&T 4G LTE. The solution provides mobile point‑of‑sale with near real‑time credit‑card processing, eReceipts, coupon scanning and in‑flight upgrade/validation capabilities; Avanade continues to integrate, support and enhance the platform.

Delta

Joanne Smith

Senior Vice President, In-Flight Service, Delta Air Lines