Case Study: Airbus DS Communications, Inc. achieves streamlined emergency‑services call‑center lifecycle management and improved project and revenue visibility with Avanade

Airbus Creating smarter ways to keep communities safe

Airbus DS Communications, maker of the VESTA® next-generation 9-1-1 call processing and emergency communications suite, was shifting from a hardware/software vendor to a full-service integrator responsible for end-to-end deployment of emergency call centers. Its heavily customized, aging ERP left project data scattered across systems, locations and spreadsheets, making it difficult to track project status, margins and revenue for complex, multi-site implementations.

Airbus implemented Microsoft Dynamics AX with Avanade, integrating it with Project Server, SharePoint, SQL Server and other back-end systems, and rolling the solution out across U.S. and Canadian operations. The consolidated platform eliminated manual spreadsheets, improved visibility into costs, margins and project status, enabled subscription and milestone billing, automated shipping and reporting processes, and created a scalable foundation for ongoing business transformation.

Airbus DS Communications, Inc.

Liezl Wakeling

Senior Director of Finance