Case Study: Zillow Group achieves seamless sales tax compliance and scalable growth with Avalara

Zillow Group Moves Fast and Thinks Big on Tax Compliance

Zillow Group, a Seattle-based leader in online real estate services, was growing rapidly and relied on manual sales tax processes that became risky after the 2015 Trulia acquisition. Faced with increasing tax exposure, complexity, and the need to "move fast and think big," the tax team sought a single, easy-to-integrate compliance solution that could scale with the business.

Zillow implemented Avalara AvaTax and Avalara Returns integrated with Zuora, with a smooth, fast rollout (a development sandbox was ready within hours). The automated solution delivers real-time tax calculations and files returns across jurisdictions, reducing compliance risk, giving the team confidence, and enabling scalable growth as revenue and acquisitions continue to expand.

Zillow Group

Jason Heckel

Senior Director of Tax