Case Study: Twisted Pair Solutions achieves streamlined sales tax compliance and certificate management with Avalara CertCapture (Avalara)

Twisted Pair Solutions - Customer Case Study

Twisted Pair Solutions, a Seattle-based developer of secure, real-time communication software, faced a growing sales-tax challenge after shifting from reselling to selling its own products across the U.S. and internationally. Controller Connie Seguin says ERP systems didn’t handle tax complexities well, leaving the team in “spreadsheet hell” and struggling to keep customer exemption certificates organized—an issue that could be costly in an audit.

The company evaluated Avalara at a tradeshow and implemented Avalara CertCapture (alongside Avalara AvaTax and Returns) to automate certificate and tax management. Implementation was smooth and information thorough; the solution proved affordable, reduced administrative hassle, improved compliance from the start, and minimized audit risk—what Seguin calls “money well spent.”

Twisted Pair Solutions

Connie Seguin

Controller, Twisted Pair Solutions