Case Study: thinQ achieves tax compliance confidence and audit protection with Avalara AvaTax for Communications

thinQ Relays a Clear Signal for Tax Compliance

thinQ, a Raleigh-based communications platform (CPaaS) serving partners across the U.S. and in more than 10 countries, faced the heavy compliance burden of telecommunications taxes—federal, state, and local rates and special charges that change frequently. The complexity and growth of the business created high compliance risk and exposed thinQ to costly audits and potential liabilities.

By using Avalara AvaTax for Communications and its expert support, thinQ automated tax calculations, gained easy access to historical tax data, and avoided hiring a dedicated compliance team. The result was greater compliance confidence and smoother processes—during a three-year New York audit an alleged $150,000 underpayment was reduced to about $1,700—enabling continued growth with less tax risk.

thinQ

Aaron Leon

Co-​Founder and Chief Executive Officer