Case Study: Retail Services Inc. achieves faster, automated sales tax compliance with Avalara AvaTax

Retail Services Inc - Customer Case Study

Retail Services Inc. (RSI) is a facility repair and maintenance provider for major retail brands nationwide. As customers asked RSI to handle sales and use tax for jobs across almost every state, the company faced a time-consuming, labor-intensive compliance burden—manual calculations and filings that could take weeks and drove up costs.

RSI implemented Avalara AvaTax, which integrates with QuickBooks Enterprise and their multi-user setup to deliver cloud-based, real-time sales tax calculations. AvaTax applies over 100,000 taxability rules across 12,000 jurisdictions, letting RSI run state reports, extract breakdowns and complete returns quickly—shrinking the process from weeks to days and significantly reducing labor and expense.

Retail Services Inc.

Shari Beaver

CEO, Retail Services Inc.