Case Study: McCaffrey’s Food Markets achieves automated, accurate sales-tax compliance with Avalara MatrixMaster

McCaffrey’s Stocks Up on Tax Compliance Confidence With Avalara MatrixMaster

McCaffrey’s Food Markets, a family-owned grocer with eight stores in Pennsylvania and New Jersey, was struggling to manage taxability for tens of thousands of items across multiple jurisdictions. Manual processes and changing tax rules led to compliance risk and even a state audit fine, leaving the small retail technology team guessing about correct tax treatment.

McCaffrey’s implemented Avalara MatrixMaster, using its database of over 15 million product taxability codes to automatically update the POS with correct sales tax rates and eligibility for government assistance programs (WIC/SNAP). The automation reduced manual work, improved audit responsiveness and compliance, and gave the team greater confidence that customers are being taxed correctly.

McCaffrey’s Food Markets

Ben Norton

Director of Retail Technology