Case Study: Formica Corporation achieves paper-free tax operations and 30% time savings with Avalara CertCapture

Formica Corporation - Customer Case Study

Formica Corporation, a global leader in branded surfacing solutions, faced a time-consuming, paper-heavy tax workflow—managing exemption certificates and W-8/W-9 forms manually made audits slow, increased compliance risk, and drove up costs and administrative effort.

Formica implemented Avalara CertCapture and VendorCapture, scanning about 400 certificates with Avalara’s Managed Services, automating validation and storage, and giving external reviewers direct access. The move delivered smoother audits, better FATCA and year-end reporting, reduced external billable hours and errors, achieved paper-free status, and yielded roughly a 30% boost in tax-department efficiency.

Formica Corporation

Mike Schoster

North American Tax Manager